Foxon Lube & Tire

Ruben Maldonado 5 months ago

I had an oil change done at Foxon Lube & Tire and immediately after leaving, my car started leaking oil something it was NOT doing before. When I brought it to their attention, I was told the drain plug/threads were “already stripped” and that it’s a “wear and tear” issue. However, this shop has serviced my car multiple times and even installed the current bolt themselves in the past. Despite that, they continued to work on the vehicle and returned it to me in worse condition. Instead of taking responsibility, I was told to go somewhere else for a fix and then quoted $650 for a new oil pan completely out of pocket. A professional shop should not perform an oil change and send a customer away with an active oil leak. If there was a pre-existing issue, it should have been clearly communicated and properly addressed not ignored until it became a bigger problem. Very disappointed in how this was handled. I recommend going somewhere that stands behind their work.

Stephanie 5 months ago

I was going to this place regularly for my oil changes. I decided to have my brakes done from them since I had been going there for quite some time for my oil changes. It has been only five months and I am already having trouble with my brakes. I paid over $800 for my brakes to be replaced. I am very disappointed with the service I received for the brakes. I went back to let them know I was having trouble with the brakes again. They told me to come back the next day and I will have to pay an additional $160. New brakes should last years not only months. I do not recommend going to this place for other than a QUICK Oil Change.

Corbin Schaffer 7 months ago

Apparently this places does not want our business. I got a flat tire on I-91 and this shop was right by the exit we took off the freeway. I called them and the guy said they have to see if they can get a replacement and would call me back in 10-15 minutes. Well, I waited almost an hour and decided to call them back. Same guy said “we got busy, so let me call the warehouse now” and put me on hold. He confirmed they have the tire size at the warehouse and should have it at the shop the next day between 10 and 10:30am, but they would call me when it gets there. It is now the next day and I called them at 10:55am just to check, and the same guy said the tire hasn’t shown up yet, but would call me back in 5 minutes. Well guess what, it is 11:45am and they didn’t call me back. I am used to unprofessional service, but this one is very disappointed because we wasted an entire afternoon and morning on this shop. Management really needs to train their employees better to set proper expectations.

El'anae Dixon 7 months ago

I needed a starter for my car and the guy kept saying the company who sent the starter from bridgeport kept sending the wrong one and the only way he could find out if it's the wrong one is only when he took it out to put it on my car had me loose money from work this took over 5 days and I still don't have a new starter. Possibly without a job come Monday and he tells me I need to be understanding when I have been since Tuesday and it's now Saturday. I still don't have a starter and he tells me when I'm upset to come get my car and that he is done talking to me and he is busy and Hung up on me. When I was trying to ask where can we get the correct starter from. He makes promises and does not keep them. Poor service. Don't come here and it's over priced.

Erica Robinson 2 years ago

All services they checked off on the receipt weren’t done, several lights came on. Windshield fluid, tire light, and engine light due to using the wrong oil in my vehicle.